Policies
Terms and Conditions
1. Acceptance of Terms

By accessing and placing an order with Edible Adventures (FZE), you confirm that you agree with and are bound by the terms and conditions contained herein. These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates, which is our country of domicile.

2. User Eligibility and Account Security
Age Restrictions
  • Users must be at least 18 years of age to use this website and to purchase any products
  • Minors/individuals under the age of 18 shall not register as users of the website and shall not transact on or use the website
Account Security
  • Users are responsible for maintaining the confidentiality of their account
  • Users must ensure their account credentials are kept secure at all times
3. Geographic Restrictions
  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) sanctioned countries or any other sanctioned territories.
4. Payment Terms
Accepted Payment Methods
  • Credit Cards (Visa and MasterCard)
  • All transactions are processed in United Arab Emirates Dirhams (AED)
Payment Security
  • All payments are processed through secure payment gateways
  • Credit card information is not stored on our servers
  • SSL encryption is used for all transactions
  • Cardholders must retain a copy of transaction records and merchant policies and rules
5. Privacy Policy
Information Collection and Protection
  • All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties
  • We will not pass any debit/credit card details to third parties
  • We implement appropriate hardware and software methodologies to ensure data privacy and security
  • However, we cannot guarantee the security of any information disclosed online
Third-Party Websites
  • We are not responsible for the privacy policies of websites to which we link
  • Different rules regarding the collection and use of personal information may apply to third-party websites
  • Users should contact these entities directly for questions about their information collection practices
6. Shipping and Delivery Policy
Local Delivery
  • Processing time: 1-2 business days
  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
International Shipping
  • Available to select countries (excluding sanctioned territories)
  • Additional customs fees may apply
  • Customer responsible for import duties and taxes
Proof of Delivery
  • Customers must retain proof of delivery receipt signed/confirmed by the registered customer
7. Payment Confirmation

Customers will receive payment confirmation via email immediately after successful transaction completion.

8. Returns and Refunds Policy
Refund Conditions

Refunds will be processed under the following conditions:

  • Wrong product was sent by the merchant
  • Product is defective
  • Product was damaged in shipping
  • Product is tampered
Refund Process
  • Refunds will be made to the original mode of payment
  • Processing time: 10 to 45 days depending on the issuing bank
  • All refund requests must be initiated within 14 days of delivery
9. Cancellation Policy
Cancellation Window
  • Orders can be cancelled within 1 hour of placement
  • After 1 hour, cancellation subject to processing status
  • Orders already shipped cannot be cancelled
Cancellation Process
  1. Contact customer service immediately
  2. Provide order number
  3. Await confirmation of cancellation
10. Policy Updates

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet requirements and standards. Customers are encouraged to frequently visit these sections to stay updated about the changes on the website. Modifications will be effective on the day they are posted.

11. Contact Information

Edible Adventures (FZE)